Privacy Policy

1. Introduction

Manual J USA ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process information in connection with our website, services, and communications.

2. Information We Collect

Contact Information: When you submit a quote request, contact form, or inquire about our services, we collect your name, email address, phone number, and project details to respond to your inquiry and provide estimates.

Technical Information: Our web hosting provider Cloudflare and analytics services automatically collect information about your IP address, browser type, operating system, and pages visited to help us understand how our website is used and improve your experience.

Cookies: We use cookies and similar technologies to remember your preferences and analyze site usage. You can control cookie settings through your browser.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotes or project estimates
• Manage customer relationships through our CRM system (HubSpot)
• Process payments and billing
• Send administrative updates, service notifications, and follow-ups
• Improve our website design, content, and user experience
• Comply with legal obligations and protect against fraud

4. Third-Party Service Providers

We work with trusted third-party providers to deliver our services:

• HubSpot: We use HubSpot CRM to manage customer relationships, store contact information, and communicate with you about service inquiries and quotes.
• Cloudflare: Our website is hosted and protected by Cloudflare, which processes technical data including IP addresses and page analytics.
• Google Fonts: We use Google Fonts to display typography on our website. Google may collect limited technical information.

These providers are contractually bound to maintain the confidentiality and security of your information and use it only for the purposes we specify.

5. Data Security

We implement reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill legal obligations, and maintain business records. Project information and contact details are retained for a minimum of seven years for compliance and business purposes.

7. Your Privacy Rights

Access and Correction: You have the right to request access to, and correction of, your personal information. Contact us using the information below.

Opt-Out: You may opt out of promotional communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Data Deletion: You may request deletion of your personal information, subject to legal and business obligations we may have to retain it.

8. No Sale of Personal Information

We do not sell, trade, or rent your personal information to third parties. We do not share your information with unaffiliated third parties for their marketing purposes.

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will promptly delete such information.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Manual J USA
Tim Neumeyer
Boise, Idaho
Email: [email protected]
Phone: 208-421-4493

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of significant changes by updating the "Effective date" above. Your continued use of our website after changes constitutes your acceptance of the updated policy.